Privacy Policy

Who we are

TrueFocus Photography Ltd is a professional photography, videography, editing, printing, framing and visual media company registered in Scotland under company number SC870086, with its registered office and business address at 1/2 261 Paisley Road West, Glasgow, Scotland, G51 1NB.

For the purposes of UK data protection law, TrueFocus Photography Ltd is the data controller for personal information submitted through this website. Contact details are at the end of this policy.

Information we collect

We only collect information that you choose to give us. This website does not create user accounts, does not require registration and does not collect payment details.

Contact form

• Your name
• Your email address
• Your telephone number, only if you choose to provide it
• The subject you select
• The content of your message
• Your consent to us responding

Visual media enquiry form

The enquiry form collects more detail because photography and visual media projects cannot be assessed without it. All of the following are supplied voluntarily by you:

• Your name
• Company or business name, if you provide one
• Your email address
• Your telephone number, if you provide one
• Client type, if selected
• Service interest, if selected
• Shoot or project type, if selected
• Preferred date, if provided
• Location, if provided
• Indoor, outdoor or studio preference, if selected
• Number of people, products or items, if provided
• Usage requirements — personal, business, website, social, print, advertising or archive
• Editing and retouching requirements, if provided
• Videography requirements, if provided
• Printing interest, if provided
• Framing interest, if provided
• Delivery deadline, if provided
• Budget guidance, if selected
• Creative direction or brand guidance notes, if provided
• Any additional notes you write
• Your consent to us responding
• Your usage rights and permissions acknowledgement
• Your project scope and outcome acknowledgement

Visual media enquiry information

Enquiry details are used to assess whether a project is practical, what it would involve and what would need to be agreed. Information about locations, schedules, permissions, usage and creative direction is recorded so that a project can be scoped accurately rather than on assumption.

Why we use this information

• To respond to your enquiry or message
• To assess whether the services you have asked about are available and practical
• To prepare a scope, quotation or set of project terms where appropriate
• To arrange scheduling, locations, permissions and delivery where a project proceeds
• To keep a record of what was agreed
• To meet our legal, accounting and regulatory obligations

We do not sell personal information, we do not share it for third-party marketing, and we do not use it for automated decision-making or profiling.

Lawful basis for processing

• Consent — where you tick the consent box on a form so that we may reply to you. You may withdraw this at any time.
• Legitimate interests — responding to business enquiries and maintaining records of correspondence relating to our services.
• Contract — where a project proceeds, processing necessary to perform the agreement between us.
• Legal obligation — where we are required to retain records, for example for accounting or tax purposes.

Email and telephone communication

Email correspondence is retained so that we have an accurate record of what was discussed and agreed. If you provide a telephone number, it is used only to discuss your enquiry or project, and only where telephone contact is appropriate or you have asked us to call.

We do not add enquirers to marketing lists and we do not send unsolicited marketing communications.

Cookies and analytics

This website uses a small number of cookies. Essential cookies and equivalent local storage are used to remember your cookie preference. Optional analytics cookies are only used if you accept them through the cookie banner — no analytics script is loaded before consent is given.

Full details, including how to change or withdraw your choice, are set out in our Cookie Policy.

Third-party processors

Where relevant, personal information may be handled by third parties who provide services to us. Depending on how the website forms are connected and how a project proceeds, these may include:

• Website hosting and infrastructure providers
• Form handling or email delivery services
• Email and office software providers
• Customer relationship or project management tools
• Photography and client gallery platforms, where a project uses one
• Printers, framers and couriers, where physical delivery forms part of a project
• Accounting and bookkeeping services

Third parties acting as processors are only permitted to use the information for the purpose of providing their service to us. Where a project involves a printer, framer, courier, venue or other contributor, only the information necessary for that part of the work is shared.

Project, permission and usage information

Where you voluntarily supply information about photography, video, editing, print, framing, creative direction, projects, locations, permissions, consent arrangements, usage requirements or delivery, it is recorded as part of the project file. This includes:

• Usage rights and permissions acknowledgements submitted through the enquiry form
• Project scope and outcome acknowledgements submitted through the enquiry form
• Details of venue, organiser or employer permissions you tell us about
• Consent and model release arrangements relating to people appearing in the work
• Safeguarding requirements notified to us by a school, club, venue or organisation

This information exists so that the project is carried out within the permissions that actually apply, and so there is a record of what was agreed.

Photographs and video of people

Photographs and video of identifiable people are personal data. Where we produce such material as part of a project, it is handled in line with the agreed project terms and the consent arrangements in place.

If you appear in photography or video produced by us and wish to discuss how it is held or used, please contact us using the details below. Where material has already been supplied to a client and published by them, that client may also hold responsibilities in respect of it.

Data retention

• Enquiries that do not proceed — correspondence is normally retained for up to 24 months, so that we can recognise a returning enquiry and refer back to what was previously discussed.
• Projects that proceed — records relating to agreed work, including scope, permissions and delivery, are retained for as long as necessary for the project and then for a further period appropriate to our legal and accounting obligations.
• Financial records — retained for the period required by UK tax and accounting law.
• Cookie preferences — stored in your browser until you clear them or they expire.

Information no longer needed is deleted or securely disposed of.

Security

We take reasonable and appropriate measures to protect personal information against loss, misuse and unauthorised access. No transmission over the internet can be guaranteed to be completely secure, which is why the public forms on this website are deliberately limited and should not be used for sensitive information or private images.

Your rights

Under UK data protection law you have the right to:

• Ask what personal information we hold about you and request a copy
• Ask us to correct information that is inaccurate or incomplete
• Ask us to delete information where there is no continuing reason to hold it
• Ask us to restrict how we use your information
• Object to processing carried out on the basis of legitimate interests
• Request your information in a portable format where applicable
• Withdraw consent at any time, where consent is the basis for processing

To exercise any of these rights, contact us at [email protected]. We will respond within the timescales required by law.

If you are not satisfied with our response, you may complain to the Information Commissioner's Office, the UK supervisory authority for data protection, at ico.org.uk.

Children

This website is not directed at children and we do not knowingly collect personal information from children through it. Where a photography or video project involves children, consent is obtained from a parent, guardian or the responsible organisation, and any safeguarding policy set by a school, club, venue or organisation applies in addition to our own arrangements.

Changes to this policy

This policy may be updated from time to time to reflect changes in how we work or in legal requirements. The date at the top of this page shows when it was last revised.

Contact

For any question about this policy or about how your information is handled, contact [email protected] or telephone 0141 769 0145.